Orders are generally dispatched within 1-3 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

At Travel Patches, we take great pride in the craftsmanship and quality of our handmade products. Each item in our collection is meticulously created with care and attention to detail. We are confident that you will love the unique and personalized nature of our offerings. However, due to the custom and handmade nature of our products, we have a strict no-refund policy in place.

While we do not offer refunds, we stand behind the quality of our products. If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will work with you to find a satisfactory resolution, which may include providing a replacement or addressing the issue in another appropriate manner.

If you have put in the incorrect delivery address on your order then please contact us. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.